Unlike The Rest
This website is owned and operated by Sunburst logo LLC.
Unlike every other website in our industry that starts out with an About Us page, we would like to have a What We're Not page in order to clearly give you some insight regarding what it is that sets us apart from the rest of the Columbia MO T-shirt printing companies and websites. Unlike a lot of our screen printing competitors, we do not use an automatic bidding tool. It's been our experience that there is no substitute for clear and concise communication between us and our potential customer. The more we know about you and what you are trying to accomplish, the better chance we have coming up with strategies and solutions to offset whatever challenges you are facing such as limited budgets and time sensitive deadlines. An automated bidding tool takes the human element out of the equation and cannot address these types of challenges and concerns properly.
Another thing that sets us apart is the fact that we actually answer our phones. You will normally not receive a voice mail unless we are actually on the phone talking with another customer. If that is the case, we are faithful to call you back immediately after we hang up. Here is a little food for thought when shopping for a Columbia MO T-shirt printing company. If they didn't pick up the phone for what they believe would be a potential customer, how much less are they likely to answer if there is a problem with the order? We realize that nobody is perfect and anyone can make a mistake, but the difference between one digital t-shirt printing company and another is how they handle it. The first step in addressing an issue is to be made aware that there is a problem as soon as possible in order to address it. If it takes more than an hour for someone to even retrieve the message then that in itself would delay them trying to make it right.
Another very important example of what makes us different from most of the other custom embroidery businesses is our approach to processing an order. We have a protocol of checks and balances that are strictly followed from the moment your tee shirts are ordered until the time your tee shirts are delivered. For example, we take the extra time to submit a virtual example of your logo on the garment that we are applying it to. This extra step helps to ensure that everything is spelled correctly and laid out exactly the way you prefer it to be before we actually ever go to production. If there is a problem, it is not a big deal to address it at that point. We are well aware of the fact that once you go to open up a box of completed product, then that is not a good time to ask you, how do you like them? At that point, they are finished and nothing can be done to change them. Believe it or not, this is not always the rule in our industry, but the exception.
We are a screen printing and custom embroidery company that lives and dies with the repeat order as well as the referral. It's been our experience that a second time customer is so much easier to deal with than someone that you are dealing with for the first time. At that point, you have a history. We don't have to try and sell you on ourselves or the ability to process your job correctly and on time because that confidence has already been established on the initial order. We also will archive the films that were used the first time around and we could pull the films in order to reuse them the second time around as long as the logo did not change.
The last thing that I would like to mention is our confidence and being able to give you the best overall value. We recommend that you compare our quote to at least two or three other screen printing Columbia MO websites in order to make sure that you are getting the best overall value possible. After all, how would you know if you're getting the best deal that you can unless you have something else to compare it to?
Call us for the finest in digital T-shirt printing and custom embroidery throughout the Midwest.